Terms and Conditions

Welcome to Our Official Castrol Lubricants Website

Welcome to castrol.kalyanipumps.com, managed by Kalyani Pumps Pvt. Ltd., an authorized distributor of Castrol Industrial Lubricants in India.
By visiting or using our website, you agree to follow these terms and conditions (T&C). Our goal is to make your experience transparent, secure, and reliable — whether you’re exploring our Castrol lubricant products or making a purchase.

These Castrol terms and conditions explain how our website works, what you can expect from us, and what we expect from you as a valued customer. Please take a few minutes to read them carefully.

1. About Our Website

This website provides official information about Castrol Industrial Lubricants distributed by Kalyani Pumps Pvt. Ltd.
The purpose of these lubricant terms is to ensure clarity and honesty in every interaction. By using this site, you confirm that you understand and agree with our T&C regarding product listings, orders, and general use.

2. Accuracy of Product Details

We work hard to keep all Castrol lubricant product details, images, and prices accurate and up to date. However, sometimes minor differences may occur.
Our terms and conditions state that all product descriptions are for general information. We reserve the right to update or modify them anytime to maintain accuracy and consistency.

If you find any mismatch or error, you can contact our team immediately. We value your trust and take every step to resolve your concern quickly.

3. Order and Payment Policy

When you place an order through our website, it means you have read and accepted our Castrol Lubricants terms and conditions related to pricing, delivery, and payment.
All orders are processed during standard business hours and confirmed only after full payment is received through secure channels.

We do not store your payment data, ensuring your personal information remains private and safe.
Any misuse, fraud, or payment irregularity is handled under strict company policy as per our T&C.

4. Delivery and Shipping

We understand that timely delivery matters. Under our lubricant terms, all orders are shipped as quickly as possible through trusted logistic partners.
Delivery time may vary depending on your location and product availability. If any delay occurs, our team will inform you immediately.

Our terms and conditions ensure that every customer receives genuine Castrol lubricants in perfect condition.

5. Return and Replacement Policy

As per our Castrol Lubricants terms and conditions, we accept product return or replacement only in cases of damage, defect, or wrong delivery.
You must report any such issue within 48 hours of receiving your order, along with a photo or proof. After verification, we will either send a replacement or issue a refund, as applicable.

Please note — goods damaged due to misuse, mishandling, or improper storage are not covered under these T&C.

6. Authenticity Guarantee

Kalyani Pumps Pvt. Ltd. guarantees that every lubricant sold on this website is 100% genuine Castrol product.
We are an authorized distributor of Castrol industrial lubricants, and we never deal in duplicates or refilled items. These lubricant terms are designed to protect your trust and ensure long-term relationships.

7. Intellectual Property Rights

All content on this website — including text, graphics, product photos, and Castrol logos — is protected under copyright and intellectual property laws.
The Castrol Lubricants name and logo are registered trademarks of Kalyani Pumps Pvt. Ltd, used here under authorized distribution rights. No part of this website may be copied or reused without permission from Kalyani Pumps Pvt. Ltd.

8. Limitation of Liability

Our terms and conditions are created to ensure fairness and transparency. However, Kalyani Pumps Pvt. Ltd. will not be held responsible for any indirect or accidental loss resulting from use of this website or product misuse.
All users are advised to read product data sheets and follow Castrol lubricants usage guidelines for safe and optimal performance.

9. User Responsibilities

As a visitor, you agree not to misuse our website in any way. Avoid activities like spreading false information, uploading harmful code, or attempting to hack the site.
Any violation of these T&C may lead to legal action and termination of access.

10. Third-Party Links

Our website may include links to other informational websites for your convenience. These links are provided only for reference.
We are not responsible for their content, policies, or any changes they make. Please review their terms and conditions separately before using them.

11. Privacy Protection

Your trust is our priority. We collect only limited information necessary for processing your orders and providing a better experience.
We do not sell or share your data with anyone. You can read more in our Privacy Policy, which works alongside these Castrol Lubricants terms and conditions to ensure full data protection.

12. Governing Law and Jurisdiction

All transactions and website use under these lubricant terms are governed by Indian law.
Any dispute or concern shall be handled in accordance with the jurisdiction of Ludhiana, Punjab, India.

13. Contact Us

If you have any questions or feedback regarding our terms and conditions, feel free to contact us:

Kalyani Pumps Pvt. Ltd.

Authorized Distributor of Castrol Lubricants

Address: 517, Industrial Area-B, Ludhiana-141003, Punjab

Phone: 8872005341

Website: castrol.kalyanipumps.com

Email: industrialkalyani@gmail.com

Final Note

At Kalyani Pumps Pvt. Ltd., we aim to make every transaction smooth, safe, and transparent. These Castrol Lubricants terms and conditions protect both you and our company while ensuring 100% product authenticity.
By using our website, you agree to these T&C — helping us continue to deliver trusted Castrol lubricants that keep your machines running strong.