Castrol Lubricants Policy of Refund and Return

Introduction

At Castrol Lubricants (Authorized Distributor – Kalyani Pumps Pvt. Ltd.), we value your trust and satisfaction above everything else. Our Policy of Refund and Return has been created to ensure complete transparency and a smooth experience when purchasing lubricants, oils, and related industrial products through our website. This Refund and Return Policy clearly outlines how refunds and returns are handled in different situations. We encourage all customers to read this page carefully before placing an order.

Purpose of Our Refund and Return Policy

The main aim of our Refund and Return Policy is to protect both our customers and our company from confusion or disputes. Since lubricants and oils are specialized industrial products, proper guidelines are required for quality assurance and handling. This Refund and Return Policy ensures that every transaction is carried out fairly, honestly, and in compliance with company standards.

Eligibility for Returns

Our Return Policy applies only to products that are purchased directly from our official Castrol Lubricants sales channels or our authorized website. To qualify for a return:

• The product must be unused, unopened, and in its original packaging.

• The return request must be raised within 7 days of delivery.

• Proof of purchase, such as invoice or order number, must be provided.

Once we receive your request, our quality team will inspect the returned item. If the product passes inspection, your refund will be processed as per our Refund Policy.

Products Not Eligible for Return

To maintain product purity and safety, certain products cannot be returned once opened. According to our Refund and Return Policy, the following items are not eligible for return or exchange:

• Opened or used lubricant containers

• Damaged items caused by improper handling after delivery

• Products without original packaging or missing labels

• Items purchased from unauthorized dealers or third-party sellers

We recommend that you double-check product specifications before placing an order to avoid return issues later.

Refund Process

Once your return is accepted, our team initiates the refund process under this Refund and Return Policy.

• Refunds are processed using the original payment method used during the purchase.

• It usually takes 7–10 working days for the refund amount to reflect in your account.

• If the payment was made through a third-party gateway, any transaction fee or service charge is non-refundable.

In some cases, the refund might take longer due to banking or technical delays. You can always contact our customer support team for updates about your Refund Policy status.

Damaged or Incorrect Products

We take utmost care in packaging and shipping. However, if you receive a damaged or wrong product, please contact us immediately within 48 hours of delivery. Our team will verify the issue and replace the product at no extra cost under our Return Policy.

Ensure to share unboxing photos or videos as proof for quick verification. This helps us process your Refund and Return request faster.

Cancellations Before Dispatch

If you wish to cancel your order before it is dispatched, we will provide a full refund as per our Refund Policy. Once the product has been shipped, cancellation requests will be treated as per our Return Policy guidelines.

Replacement Policy

Our Refund and Return Policy also allows for product replacement in certain cases. If a product is found to be defective or damaged during transit, you can choose to receive a replacement instead of a refund. The replacement product will be shipped once the returned product is received and verified.

Company’s Rights

Castrol Lubricants reserves the right to refuse a refund or return request if it doesn’t meet the conditions mentioned in this Refund and Return Policy. We also reserve the right to make modifications or updates to this Refund and Return Policy at any time without prior notice. Any such updates will be posted on this page for transparency.

Customer Support Assistance

For any concerns or queries related to our Refund Policy, Return Policy, or overall Refund and Return Policy, you can reach our customer care team via email or phone. Our support representatives are always ready to help you resolve issues quickly and professionally.

Email: industrialkalyani@gmail.com

Phone: +91-8872005341

Whatsapp : +918872005341

Address: Kalyani Pumps Pvt. Ltd – 517 Industrial Area-B, Ludhiana-141003, Punjab, India.

Important Notes for Customers

• Always check the product label and quantity before accepting delivery.

• Do not accept a tampered or leaking product package.

• Keep the original invoice safely for future reference.

• Refund requests without proof of purchase may not be entertained.

Following these steps helps us maintain the integrity of our Refund and Return Policy and ensures that every customer enjoys a transparent buying experience.

Policy Updates

This Policy of Refund and Return may be revised periodically to reflect changes in our product range, policies, or business operations. Updated versions of our Refund Policy and Return Policy will always be available on our website. We recommend customers to review this page regularly to stay informed about any changes.

Final Statement

At Castrol Lubricants, customer satisfaction is our top priority. Our Refund and Return Policy has been built to maintain trust, fairness, and quality assurance. Whether you’re purchasing industrial lubricants, hydraulic oils, or any other Castrol product, we want your buying journey to be reliable and worry-free.

By placing an order on our platform, you agree to comply with this Policy of Refund and Return and understand the conditions outlined above.